Top 10 Consumer Complaints in 2013 – Consumer Federation of America

Full Report Available Here

1. Auto: Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes

2. Home Improvement/Construction: Shoddy work, failure to start or complete the job.

3. Credit/Debt: Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.

4. Retail Sales: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver.

5. Services: Misrepresentations, shoddy work, failure to have required licenses, failure to perform.

6. Utilities: Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service.

7. Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

8. Home Solicitations (tie): Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations, do-not-call violations.

8. Internet Sales (tie): Misrepresentations or other deceptive practices, failure to deliver online purchases.

9. Health Products/Services: Misleading claims, unlicensed practitioners, failure to deliver.

10. Fraud: Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

Posted on October 15, 2014 .